Shipping policy
1. Shipping Rates
● Free Shipping: We proudly offer free shipping on every order.
2. Shipping Methods
● US & European Warehouses: Packages are sent via USPS or the applicable national postal service.
● Other Regions: Depending on origin and destination, we may use other reputable carriers and postal services.
3. International Shipping
● We ship to over 185 countries and islands worldwide.
● If your country is not currently supported, we will contact you promptly to discuss alternatives.
4. Customs & Import Fees
● Purchasers are responsible for any customs duties, taxes, or import fees assessed by their country upon arrival.
● By placing an order, you consent to the import process and any associated charges.
5. Multiple Parcels
● To optimize logistics, we may split large orders into multiple shipments.
● In this case, you will receive a separate tracking number for each parcel.
6. Address Accuracy
● Your Responsibility: Please ensure your shipping address is entered correctly at checkout.
● Due to our rapid processing, changes to the shipping address can only be accommodated within a very short timeframe.
● If you notice an error, contact us immediately so we can attempt to correct it before dispatch.
7. Lost or Stolen Packages
● If tracking indicates delivery but you have not received your package, please first file a claim with the carrier.
● For assistance or guidance on filing a claim, reach out to our Customer Support team via the contact page.